Quantifyc - Professional Nutrition Control & Analysis Services

Who We Are

At Quantifyc, we're a nutrition control and analysis service based in Wagga Wagga, New South Wales. We help people understand their nutritional needs and make informed decisions about their health. When you work with us, you're trusting us with personal health information – and we take that responsibility seriously.

This privacy policy explains how we collect, use, store, and protect your personal information. We've written it in plain English because privacy policies shouldn't require a law degree to understand.

Information We Collect

The information we collect falls into several categories, and we're transparent about what we need and why:

Personal Details You Give Us

When you contact us or book a consultation, we collect basic information like your name, email address, phone number, and address. We also gather health-related information that's relevant to your nutrition needs – things like dietary restrictions, health goals, medical conditions that affect nutrition, and current eating patterns.

Information We Generate During Our Work

As we work together, we create records of our consultations, your progress notes, nutritional analysis results, and recommendations we've made. This helps us provide consistent, personalized service and track how well our recommendations are working for you.

Website and Communication Data

Like most websites, ours collects some technical information automatically – your IP address, browser type, and how you navigate our site. We also keep records of our email exchanges and phone conversations for quality and training purposes.

How We Use Your Information

Everything we collect serves a specific purpose in helping you achieve your nutrition goals:

Providing our services: We use your health information to create personalized nutrition plans, conduct analyses, and give you relevant recommendations
Staying in touch: We'll contact you about appointments, send follow-up information, and share educational content that matches your interests
Improving our service: We analyze patterns (without identifying individuals) to understand what works best and refine our approach
Legal compliance: Some health information must be kept for specific periods under Australian health regulations
Business operations: Basic administrative tasks like billing, scheduling, and maintaining client records

We never use your personal information for purposes you haven't agreed to. If we want to use it in a new way, we'll ask for your permission first.

Sharing Your Information

Your privacy is important to us, so we're very selective about when and how we share information:

Who We Share With	What Information	Why
Healthcare providers (with your consent)	Relevant nutrition information	Coordinated care when you're working with multiple health professionals
Laboratory services	Samples and necessary identification	Processing nutritional analysis tests
Professional advisors	De-identified information only	Legal, accounting, or business consultation
Government authorities	Only what's legally required	Compliance with health regulations or legal orders

We never sell your personal information to anyone. If we ever needed to share your information in circumstances not covered here, we'd contact you first to explain the situation and get your consent.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you, and ask us to correct anything that's inaccurate or out of date. We'll provide this within a reasonable timeframe and won't charge you unless the request is unusually complex.

Limiting Use and Disclosure

You can ask us to stop using your information for marketing purposes or to limit how we share it with third parties. We'll respect these requests while ensuring we can still provide the services you've asked for.

Deletion Requests

In many cases, you can ask us to delete your personal information. However, we may need to keep some records for legal or professional requirements – for example, health records must be retained for seven years under Australian regulations.

To exercise any of these rights, just contact us using the details at the bottom of this policy. We'll respond promptly and help you understand what options are available.

How We Protect Your Information

We use multiple layers of security to keep your information safe:

Digital Security: Our systems use encryption for data storage and transmission, secure authentication protocols, and regular security updates. We limit access to your information to staff members who need it for your care.

Physical Security: Paper records are stored in locked cabinets in our secure office. Our computers are password-protected and automatically lock when not in use.

Staff Training: All team members receive privacy training and sign confidentiality agreements. We regularly review our procedures to ensure they meet current best practices.

While we take security seriously, no system is completely foolproof. If we ever experience a data breach that could affect you, we'll notify you promptly and explain what happened and what we're doing about it.

Data Retention

We keep your information for different periods depending on its purpose:

Health records: Seven years from your last consultation (required by Australian health regulations)
Financial records: Seven years for tax and business purposes
Marketing communications: Until you ask us to stop or we determine they're no longer relevant
Website data: Generally 12-24 months, though some technical logs may be kept longer for security purposes

When we no longer need information, we securely delete or destroy it. For digital records, this means permanent deletion from our systems. For paper records, we use secure document destruction services.

Website Privacy

Our website uses some standard technologies to improve your experience:

Cookies and Similar Technologies

We use cookies to remember your preferences and understand how people use our site. These are mostly "functional" cookies that help the site work properly, plus some analytics cookies that help us improve our content. You can control cookie settings through your browser.

Contact Forms and Email

When you contact us through our website, we receive your message along with any personal information you choose to include. We use this to respond to your inquiry and may keep records of our correspondence.

We don't use tracking technologies for advertising purposes or share website data with advertising networks.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or when required by law. When we make significant changes, we'll notify you by email or through a notice on our website.

The current version is always available on our website, and we keep previous versions on file in case you need to reference them.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first. We take privacy complaints seriously and will investigate promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website has information about the complaint process and your rights under Australian privacy law.

Privacy Policy